Shipping policy

Thank you for shopping with Qilaicoins.
We are committed to safely packaging and shipping collectible challenge coins and commemorative medallions to customers worldwide.

Please review our shipping policy before placing an order.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed
Orders placed on weekends or holidays will be processed on the next business day

Each item is carefully inspected and securely packaged prior to shipment.

Shipping Methods & Carriers

We ship internationally using reliable shipping partners.
Shipping methods may include postal services or commercial carriers depending on destination and order value.

Tracking information will be provided once the order has been shipped.

Estimated Delivery Time

Estimated delivery times vary by destination and carrier:

United States & Canada: 7–15 business days
Europe: 7–20 business days
Asia & Oceania: 7–20 business days
Other regions: Delivery times may vary

Please note that delivery times are estimates only and may be affected by customs processing, local postal services, or unforeseen delays.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country
These charges are the responsibility of the customer
Qilaicoins has no control over customs processing times or fees

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Qilaicoins is not responsible for delays, delivery failures, or returned shipments due to incorrect or incomplete address information.

Lost or Delayed Shipments

Once an order has been shipped, delivery is subject to the carrier’s handling
In the event of significant delay or suspected loss, please contact us and we will assist in opening an inquiry with the carrier

Qilaicoins is not responsible for delays caused by customs inspections, carrier backlogs, weather conditions, or force majeure events.

Damaged Packages

If your order arrives damaged:

Please contact us within 7 days of delivery
Provide clear photos of the item, packaging, and shipping label

We will review the case and work toward an appropriate resolution.

Shipping Fees

Shipping fees are calculated at checkout unless otherwise stated
Shipping fees are non-refundable, except in cases of shipping error on our part

Important Notice

All items sold by Qilaicoins are collectible items for display and collection purposes only.
They are not legal tender, have no face value, and are shipped as collectible merchandise.